Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before using the website located at lucespizzas.click (the "Site") or any services offered by Pizza Luce ("Company," "we," "us," or "our"). By accessing or using our Site, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Site and our services.

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizza Luce, governing your access to and use of the Site and all related services, features, content, and functionality offered through lucespizzas.click. Your continued use of the Site following the posting of any changes to these Terms constitutes acceptance of those changes.

By using this Site, you represent and warrant that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you are using the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
• You have the legal capacity and authority to enter into this Agreement;
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction;
• You will comply with all applicable federal, state, and local laws and regulations in connection with your use of our Site and services;
• All information you provide to us is accurate, current, and complete.

If you are accessing or using the Site on behalf of a business, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" will refer collectively to you and that entity.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our website at lucespizzas.click, we offer the following services:

• Online Ordering: Customers may browse our menu and place orders for pizzas, appetizers, beverages, desserts, and other food and beverage items available through our online platform.
• Delivery Services: Depending on your location and availability, we offer delivery of food orders to specified addresses within our designated service areas.
• Pickup/Carryout Services: Customers may place orders online and pick them up at designated locations.
• Catering Services: We may offer catering packages and bulk ordering for events, subject to availability and separate catering agreements.
• Promotions and Loyalty Programs: From time to time, we may offer promotional deals, discount codes, and loyalty rewards programs, each subject to their own specific terms and conditions.
• Informational Content: Our Site provides general information about our business, menu offerings, nutritional information (where available), locations, and operating hours.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Menu items, prices, availability, operating hours, and delivery areas are subject to change without prior notice. We make commercially reasonable efforts to keep our Site updated and accurate, but we do not guarantee that all information displayed on the Site is current or error-free at all times.

3. User Accounts and Registration

Certain features of our Site may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, truthful, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Keep your account credentials confidential and not share your password with any third party;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our sole discretion if we believe your account information is inaccurate, if you have violated these Terms, or for any other reason we deem appropriate. You may delete your account at any time by contacting us at the email address listed in the Contact Information section below.

4. User Obligations and Prohibited Activities

As a condition of your use of this Site and our services, you agree to use the Site only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You agree that you will NOT engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Site for any unlawful, fraudulent, or deceptive purpose;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Submitting false, misleading, or fraudulent orders or payment information;
• Attempting to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site;
• Using any automated means, including robots, scrapers, or data mining tools, to access, monitor, or copy any content or information from the Site without our prior written consent;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Site;
• Transmitting any viruses, worms, defects, Trojan horses, or any other items of a destructive nature through or in connection with the Site;
• Attempting to interfere with or disrupt the integrity or performance of the Site or its servers or networks;
• Collecting or harvesting any personally identifiable information from the Site;
• Using the Site to send unsolicited communications, spam, or chain letters;
• Reverse engineering, disassembling, or attempting to derive the source code of any software used to provide the Site or services.

4.2 Order-Related Obligations

• You agree to provide accurate delivery addresses, contact information, and payment details when placing orders;
• You agree to be present or have an authorized representative present to receive your delivery order;
• You acknowledge that placing a fraudulent or bad-faith order, or repeatedly failing to accept deliveries, may result in your account being suspended or terminated;
• You agree not to place orders for the purpose of testing or gaming our systems, promotions, or pricing structures.

5. Payment Terms

When you place an order through our Site, you agree to pay all applicable charges, including the price of food items, applicable taxes, delivery fees, service fees, and any gratuity you choose to include. All prices are displayed in United States Dollars (USD).

5.1 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on our checkout page. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize us to charge the applicable amounts to your designated payment method.

5.2 Pricing and Taxes

All prices listed on our Site are subject to change without notice. Applicable sales taxes will be calculated and added to your order total at checkout, in accordance with the tax laws of the applicable state and local jurisdictions. You are responsible for paying all taxes associated with your purchases.

5.3 Refunds and Cancellations

Once an order has been submitted and confirmed, cancellations may not be possible if the order has already been prepared or dispatched. If you have an issue with your order, including receiving incorrect or unsatisfactory items, please contact us within a reasonable time at [email protected]. Refunds or replacements will be evaluated on a case-by-case basis at our sole discretion. We are not obligated to provide refunds for orders where delivery was unsuccessful due to customer error, such as an incorrect address or failure to be present at the delivery location.

5.4 Promotional Offers and Discount Codes

Promotional offers, discount codes, and special deals may be offered from time to time, subject to their own specific terms and conditions. Promotional offers cannot be combined unless expressly stated, and we reserve the right to withdraw or modify promotions at any time without prior notice.

6. Intellectual Property Rights

All content available on or through our Site, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, data compilations, software, menu designs, trade dress, and the overall look and feel of the Site (collectively, "Content"), is the property of Pizza Luce or its licensors and is protected by United States copyright, trademark, trade dress, and other intellectual property laws.

The Pizza Luce name, logo, and all related brand elements are trademarks and/or service marks of Pizza Luce. All other trademarks, service marks, product names, and company names or logos mentioned on the Site are the property of their respective owners. You are not granted any license or right to use any trademarks without the prior written permission of the applicable owner.

6.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use in connection with placing orders and using our food services. This license does not include the right to:

• Reproduce, modify, distribute, display, perform, or create derivative works of any Content;
• Use any Content for commercial purposes without our express written consent;
• Remove any proprietary notices or labels from the Content;
• Use any data mining, robots, or similar data gathering and extraction tools on the Site.

6.2 User-Submitted Content

If you submit any reviews, feedback, comments, photographs, or other content to our Site or associated social media platforms, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or control all rights in and to such content and that the content does not violate these Terms or the rights of any third party.

7. Disclaimers — "As-Is" Basis

To the fullest extent permitted by applicable law, Pizza Luce expressly disclaims all warranties, express or implied, including, without limitation:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranty that the Site will be available on an uninterrupted, timely, secure, or error-free basis;
• Any warranty regarding the accuracy, reliability, completeness, or timeliness of any content on the Site, including menu descriptions, nutritional information, pricing, and availability;
• Any warranty that defects in the Site will be corrected;
• Any warranty that the Site or the servers that make it available are free of viruses or other harmful components.

You acknowledge that your use of the Site and our services is at your own risk. We do not guarantee that any food item will meet your specific dietary requirements, taste preferences, or allergen-free standards. It is your responsibility to inform us of any food allergies or dietary restrictions. While we take reasonable precautions, we cannot guarantee that our food items are free from allergens due to the nature of our kitchen operations and shared cooking environments.

Nothing in these disclaimers shall limit or exclude any liability that cannot be excluded under applicable law, including the Federal Trade Commission Act, state consumer protection laws, or other mandatory statutory rights.

8. Limitation of Liability

This limitation of liability applies to damages for, without limitation:

• Loss of profits, revenue, data, goodwill, or other intangible losses;
• Personal injury or property damage of any nature resulting from your access to or use of our Site;
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any bugs, viruses, Trojan horses, or similar harmful code transmitted through or in connection with our Site by any third party;
• Any errors or omissions in any content on the Site;
• Loss or damage incurred as a result of the use of any content posted, transmitted, or otherwise made available through the Site;
• Conduct of any third party on or through the Site.

Notwithstanding the above, if Pizza Luce is found liable for any claim arising from or related to these Terms or your use of the Site, our total aggregate liability to you shall not exceed the greater of (a) the total amount you paid to Pizza Luce in the twelve (12) months preceding the claim, or (b) One Hundred United States Dollars ($100.00).

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you to the extent prohibited by applicable state law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of or access to the Site or our services, including any data or content you transmit or receive;
• Your violation of any applicable federal, state, or local law, regulation, or third-party right, including any intellectual property rights or privacy rights;
• Any content or information you submit, post, or transmit through the Site;
• Your fraudulent, negligent, or intentionally wrongful actions or omissions;
• Any misrepresentation made by you in connection with your use of the Site or services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce's principal place of business is located, without giving effect to any conflict of law principles that would require the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising out of or related to these Terms or your use of the Site shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby consent to personal jurisdiction in such courts and waive any objection to venue in such courts.

Our services are intended for use by persons located within the United States. We make no representation that the Site or services are appropriate or available for use in locations outside the United States. If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

These Terms are subject to applicable United States federal laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), the Computer Fraud and Abuse Act (18 U.S.C. § 1030), and applicable state consumer protection statutes.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us in good faith and attempt to resolve any dispute informally. Please send a written description of your dispute to [email protected], including your name, contact information, a detailed description of the dispute, and the relief you are seeking. We will attempt to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute is not resolved within this timeframe, either party may proceed to formal dispute resolution.

11.2 Binding Arbitration

EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR YOUR USE OF THE SITE OR SERVICES, SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT.

The arbitration shall be conducted in English and the arbitrator shall apply the substantive laws of the applicable United States jurisdiction as set forth in Section 10 above. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Additionally, either party may bring claims in small claims court if the dispute qualifies.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of any third-party sites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

Our Site may also integrate with third-party services such as payment processors, delivery platforms, mapping services, and analytics providers. Your use of such third-party services is subject to their own terms and conditions and privacy policies. Pizza Luce is not responsible for the practices, data handling, or conduct of any third-party service providers.

13. Food Safety, Allergen Information, and Health Disclaimers

We take food safety seriously and comply with all applicable federal, state, and local food safety regulations, including guidelines issued by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

While we make reasonable efforts to provide accurate allergen and nutritional information on our Site and menu, we cannot guarantee that our food items are free from specific allergens, including but not limited to peanuts, tree nuts, dairy, gluten, eggs, soy, fish, and shellfish. Cross-contamination may occur in our kitchen environment. If you have severe food allergies or dietary restrictions, we strongly encourage you to contact us directly before placing an order to discuss your specific requirements.

Pizza Luce shall not be liable for any adverse reactions, health complications, or injuries resulting from the consumption of our food products, except to the extent required by applicable law.

14. Privacy Policy

Your privacy is important to us. Our collection, use, and sharing of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Site and services, you acknowledge that you have read and understood our Privacy Policy.

To the extent applicable, our data practices comply with relevant United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act regarding unfair or deceptive acts and practices.

15. Term and Termination

These Terms will remain in full force and effect while you use the Site or our services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your access to all or any part of the Site and services, with or without notice, for any reason, including if we believe you have violated these Terms;
• Modify, discontinue, temporarily or permanently, any aspect of the Site or services;
• Delete your account and any associated data in accordance with our Privacy Policy.

You may terminate your account at any time by contacting us at [email protected]. Upon termination of your account or access, your right to use the Site and services will immediately cease.

The following provisions shall survive termination of these Terms: Section 6 (Intellectual Property Rights), Section 7 (Disclaimers), Section 8 (Limitation of Liability), Section 9 (Indemnification), Section 10 (Governing Law), Section 11 (Dispute Resolution), and any other provisions that by their nature should survive termination.

16. Changes to Terms of Service

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email to the address associated with your account or by displaying a prominent notice on our Site.

Your continued use of the Site or our services after any changes to these Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately cease using the Site and our services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any changes. The most current version of these Terms will always be available on our Site at lucespizzas.click.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, or unenforceable for any reason, that provision shall be deemed modified to the minimum extent necessary to make it enforceable. If such modification is not possible, the provision in question shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, all of which shall remain in full force and effect.

The failure of Pizza Luce to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any provision of these Terms shall only be effective if made in writing and signed by an authorized representative of Pizza Luce.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce with respect to your use of the Site and our services. These Terms supersede all prior or contemporaneous negotiations, discussions, agreements, representations, warranties, and understandings between you and Pizza Luce relating to the same subject matter.

No oral statements, representations, or agreements made by any employee, agent, or representative of Pizza Luce shall be binding on Pizza Luce unless expressly set forth in writing and signed by an authorized officer of the Company.

19. Force Majeure

Pizza Luce shall not be liable to you for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, government orders or restrictions, war, terrorism, labor disputes, power outages, internet service disruptions, or supply chain interruptions. In the event of a force majeure event, we will make commercially reasonable efforts to minimize the impact on our services and resume normal operations as soon as practicable.

20. Electronic Communications and Consent

By using our Site or creating an account, you consent to receive electronic communications from Pizza Luce, including but not limited to order confirmations, receipts, updates regarding your account, and promotional materials (where you have opted in to receive such communications). You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions contained in any marketing email we send, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative communications relating to your orders and account.

21. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to remove such information from our records in accordance with the Children's Online Privacy Protection Act (COPPA) and applicable law.

22. Contact Information

If you have any questions, concerns, comments, or requests regarding these Terms of Service or our services, please contact us using the following information:

We will make every reasonable effort to respond to your inquiries in a timely manner. For urgent matters related to an active order, please use the most direct contact method available on our Site.